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Listen to your Customer

Start Time:  11:30 am
End Time:  12:30 pm
Venue: Breakout 1

The session illustrates the importance and value of communication across the entire vehicle supply chain between the designer, manufacturer, and end user.

Sometimes, customers may perform post-delivery work to get a trailer on the road or deal with minor equipment irritations during the life of a trailer. Many customers accept this situation as “normal” process to place a vehicle in service. In fact, many of these issues can be rectified by communicating effectively with original equipment supplier prior to and during build.

In the case of a manufacturer, effective support from a Tier 2 or component supplier will yield significant savings in the design phase and production preparation. Again, effective communications have a significant role to play in reducing costs and improving productivity.

Bob Woodward

Chief Engineer, Australian Trucking Association

ComVec 2020 Postponed

In response to the latest advice from State and Federal Governments, Heavy Vehicle Industry Australia (HVIA) has postponed ComVec 2020.